Privacy Policy | Nepal Lion treks and tours

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Privacy Policy

At Nepal Lion Tours and Treks, we respect your privacy at all times. Under no circumstances do we rent, sell, or share your personal information with third parties for marketing purposes. All information collected is strictly used to organize safe, smooth, and successful trips in Nepal, Tibet, and Bhutan. Any misuse or unauthorized sharing of personal information is strictly discouraged, and we assure you that all your confidential details are handled with the highest level of care and security.

Purpose of Collecting Your Information

All personal information you provide is collected only for specific and legitimate purposes related to your travel arrangements. We do not disclose any personal detail to third parties without your prior consent. Once you confirm a booking, we may require additional information strictly for operational and legal purposes.

The information we may collect includes:

Full name, address, postal code, contact number, and email address
Copy of your passport for identity verification
Email address for booking communication and optional newsletter subscriptions

If you wish to update your personal details, you can contact us through our official email, and your record will be updated immediately.

Where and How We Store Your Data

All customer personal data is securely stored in protected databases and in limited physical records at our office and website. Our servers are safeguarded and not accessible to the general public.

For financial transactions, SSL (Secure Socket Layer) encryption technology is used to protect your payment information. We do not store your credit card or banking information, either electronically or physically.

If you are provided with a password for secure areas of our website, you are responsible for keeping it confidential. While we take strong security measures, please note that data transmission over the internet can never be 100% secure. Any transfer of information is done at your own risk, although we do our best to protect it after receipt.

Your personal data may be transferred and processed outside the European Economic Area (EEA) for operational purposes related to your trip. By providing your information, you consent to this processing and storage.

Safeguarding and Security of Information

Your information is stored securely on our company servers and is accessible only to authorized staff when required for service delivery. Payment processing is handled securely, and we do not retain any sensitive financial information.

We implement necessary technical and organizational security measures to protect your data from:

Unauthorized access
Illegal processing
Accidental loss or deletion
Unauthorized disclosure or modification

However, while we strive for maximum security, absolute risk elimination cannot be guaranteed.

Data Retention Policy

We retain your personal data:

As long as you maintain an account with us
As long as required to deliver our services
As required by legal, regulatory, or contractual obligations

Once your data is no longer required, it is securely removed from our system. You also have the right to request deletion of your data unless we are legally required to retain it.

To request deletion, please email us via our contact form with your full name, email address, and the instruction:

“Delete my personal data and all related records.”

Your Rights

You have the right to:

Opt out of marketing communications at any time
Request access to the personal data we hold about you
Request correction or deletion of your data

You can exercise these rights by contacting us through our website contact form.

Website Analytics & Cookies

We collect limited non-personal information to help us understand website traffic and improve our services. This includes page visits, location, date, and time. This data is analyzed using tools such as Google Analytics.

We use cookies to enhance user experience and track website usage. Cookies help recognize returning visitors and provide insights into website performance. You may disable cookies through your browser settings if you choose.

External Website Links

Our website may contain links to third-party websites for your convenience. Once you leave our website, our privacy policy no longer applies. We are not responsible for the privacy practices, content, or services of third-party websites. We encourage users to read their privacy policies before sharing personal information.

Legal Disclosure

We may disclose personal information if required by law, legal process, or government request, or if we believe such disclosure is necessary to protect our legal rights or comply with legal obligations.

Amendments to This Policy

Nepal Lion Tours and Treks reserves the right to update or modify this Privacy Policy at any time based on business, legal, or operational requirements. Any updates will be posted on our website. Continued use of our services after changes implies your acceptance of the updated policy.